AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and ...
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...
Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan ...
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