1 Since then her observation has not only held true but it has also been corroborated by the introduction and expansion of field service management solutions into the suites of leading CRM vendors.

There’s a lot to consider when scheduling agents, including; Skills, Overtime, Travel time, Dependencies, and more. Play the game to see how challenging it is to schedule the right agents at the right ...

Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that small companies and startups use to quickly set up and deliver customer service ...