A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

It seemed like a simple order: whipped cream on frosted coffee. But, for a Chick-fil-A customer, it turned out to be a ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

The Virginia Employment Commission (VEC) has announced that it recently launched a newly revamped website, aimed to improve ...