The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The projection, from ABI Research, describes the creation of an entire market, effectively – as there are only “several ...

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

Nokia is looking at how sub-THz IoT sensing could be used to monitor patients en masse, remotely, without the need to hook ...

AI apps are driving a transformation in IT infrastructure. This trend will accelerate among enterprises in 2025, geared ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

Verizon has a new enterprise offering that combines 5G private network connectivity, plus MEC and the NVIDIA AI Enterprise ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

T-Mobile US is now taking registrations for a beta direct-to-cellular service supported by Starlink LEO connectivity, which ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...