Angry customers may react much more strongly than disappointed ones in a business context. To address these limitations, we ...

The classic movie 12 Angry Men is titled as such because ... faces is just one of the elements indicating the use of AI to ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...