AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T offers credits to customers for outages
AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and wireless networks.
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
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AT&T knows telecoms don't have the best reputation: New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...
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AT&T: How to change your phone number
If you recently got one of the best AT&T phones but need to swap numbers or are an existing customer looking for a change, AT&T makes getting a new phone number reasonably simple, especially ...
After embarrassing blunder, AT&T promises bill credits for future outages
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...
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AT&T offers new customer guarantee
According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...
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AT&T employee accused of adding unwanted lines to customer accounts to make commission
A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make commission, according to authorities.
Stafford AT&T worker secretly added lines to customers' accounts to boost her commission, police say
Katie Ann Barnaby was arrested in Stafford after police said she manipulated a customer's account without permission to boost ...
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T-Mobile vs Verizon vs AT&T: One carrier destroys the other two in 2025's first 5G speed tests
T-Mobile has won by far the most individual trophies in Opensignal's first US mobile network experience report of 2025, ...