AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that ...
AT&T to offer customers bill credits for network outages
AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...
Did your internet cut out? AT&T says it will start paying you back for outages
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is still having to pay for time you couldn’t connect to the service. AT&T ...
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling ...
How does AT&T's new credit system work for major service outages?
AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...