Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan ...

On January 22, Samsung will host its biannual Galaxy Unpacked Event where the company will announce its new line of 2025 ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to at least one customer’s account for ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make commission, according to authorities.

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Generally speaking, Samsung usually starts preorders for new phones directly after the keynote unveiling; meaning it's highly ...

AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...