The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Employees engaging in such activities need to know that they could get in serious trouble for adding lines to a customer ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and ...