A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This ...

You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, ...