The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Have a question about your Amazon order or need help resolving an issue? You're not alone. Fortunately, Amazon offers multiple convenient ways to connect with t ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.

The Federal Trade Commission on Wednesday fined H&R Block $7 million and required the tax services company to stop advertising and customer service practices it called "unlawful" by the 2025 tax ...

Only if you don't need customer service in America.' Austin Sarat at The Hill. With the "holiday season freshly behind us, ...

In just over a year, BYD has forged its own path in the local bus and coach industry,with more innovations on the way in 2025 ...

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...