AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T offers customers bill credits for network outages with new guarantee
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live
AT&T offers credits to customers for outages
AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and wireless networks.
After embarrassing blunder, AT&T promises bill credits for future outages
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not get bill credits but would be given the option to redeem a reward card that's valued at $5 or more.
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
AT&T knows telecoms don't have the best reputation: New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...
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Once again AT&T and Verizon find themselves far behind T-Mobile's 5G infrastructure
According to Dell'Oro Group, 61 network operators in 34 countries have been using 5G SA networks since 2020. The research director at Dell'Oro, Dave Bolan, says that besides the U.S., countries using ...
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AT&T offers new customer guarantee
According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...
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AT&T employee accused of adding unwanted lines to customer accounts to make commission
A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make commission, according to authorities.
Stafford AT&T worker secretly added lines to customers' accounts to boost her commission, police say
Katie Ann Barnaby was arrested in Stafford after police said she manipulated a customer's account without permission to boost ...
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T-Mobile vs Verizon vs AT&T: One carrier destroys the other two in 2025's first 5G speed tests
T-Mobile has won by far the most individual trophies in Opensignal's first US mobile network experience report of 2025, ...