AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan. 9, it is offering customers a “guarantee” that promises reliable ...

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...