AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

As wildfires continue to devastate parts of Los Angeles County, hundreds of thousands of residents are without power as ...