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AT&T will credit you for a day’s service

AT&T will credit you for a day’s service after some fiber or wireless outages

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the outage meets its criteria. Those include fiber outages lasting at least 20 minutes and “wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers.

ConsumerAffairs · 1d

AT&T launches service ‘Guarantee’ that includes credits for outages

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl

KRLD Radio Dallas on MSN · 1d

AT&T introduces new guarantee to refund costs for outages

Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a day’s service.

Hosted on MSN1d

AT&T: We'll Pay You If an Outage Hits Your Wireless, Fiber Service

The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

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AT&T knows telecoms don't have the best reputation: New outage guarantee aims to fix that

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

FOX 5 Atlanta19h

AT&T to offer customers bill credits for network outages

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

Bloomberg L.P.17d

AT&T Can Substitute Wireless Home Phone for Copper, FCC Says

The Federal Communications Commission gave AT&T Inc. an early Christmas present: permission to replace old copper home-phone lines with a new wireless landline technology. The regulatory step is ...

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