AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...
Now, it appears that the company is hoping to win back trust from customers with a new offer. AT&T revealed that starting Jan ...
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