British Gas customers with smart meters have been alerted to a significant issue. Official statistics indicate that out of the approximately 36 million households equipped with smart meters ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

More than half a million households could be forced to install smart ... meters. The energy regulator Ofgem says it expects suppliers to transfer 100,000 customers - who could be with British ...

Ofgem is warning that an old-style meter system will be turned off 'in months' potentially leaving people without heating and hot water ...

Its PeakSave scheme gives some smart meter customers 50% off electricity between 11am and 4pm on Sundays. Based on a survey of 2,618 British Gas customers carried out in September-October 2024, and a ...

Customers of every major energy supplier including British Gas EDF, EON ... s because - unless you have a very accurate working smart meter that’s updated instantly - the energy firms use ...

British Gas, OVO, EDF, EON and Octopus customers have been told an electricity-zapping appliance being turned off could help cut energy bills by £360 a year. Luke Denley, 42, will turn off lights, ...

The Which? research criticised British Gas – which made a record £750m profit in 2023 – for its smart meter offering and complaints process. British Gas came joint last place with Ovo Energy ...

s behind-the-scenes assessment of supplier practices, British Gas also performed poorly for the volume of customer complaints it received in the first half of 2024 and for how efficiently it resolved ...