The AI Voice Agent from GoldSmith Labs uses advanced artificial intelligence to handle up to 10,000 calls per hour—a complete ...

Good Morning Britain star Rob Rinder didn't hold back when he was asked for his opinion on a new change to hit ITV talent ...

Good Morning Britain's Rob Rinder didn't mince his words when he weighed in on a new twist to ITV's The Voice. On Friday's ...

I’d started that day – a year ago today – with a high level of optimism that Australia would get this right. How wrong I was.

A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

The Attorney-Generals of Kiribati, Papua New Guinea, Vanuatu, Tuvalu and Fiji has issued a joint statement in support of the ...

From shaping a nonprofit’s unique voice on social media to managing campaigns that amplify its mission, communications and ...

The 2024 Nobel Prizes in physics and chemistry went to AI researchers. Some have compared AI’s emergence to the Industrial ...

Many people claim to rank among a celebrity’s biggest fans. However, unless you know them on a very personal level, you can’t ...

Weather professionals are trying hard to convey the impact of storms such as Milton and Helene in the midst of increasing ...

In 2021, Sister Nathalie Becquart became the first woman to vote at any Vatican meeting when Pope Francis appointed her ...