For those with visual challenges, there are a number of voice-dialing apps and features to help make phone calls without having to see numbers.

Hiya has launched a free Chrome extension to detect deepfake voices. The Hiya Deepfake Voice Detector listens to voices in ...

A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

The AI loan assistant, dubbed Betsy, was built through Tinman, the company’s proprietary loan origination platform.