The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. But it hasn’t.

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...

West Virginia Attorney General Patrick Morrisey on Friday announced his office has reached a $119.5 million settlement with ...

The Federal Trade Commission on Wednesday fined H&R Block $7 million and required the tax services company to stop advertising and customer service practices it called "unlawful" by the 2025 tax ...

We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

With time and experience in the service industry, spotting a bad tipper can become an innate skill for some. One Texas ...

Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and some of these institutions ...