The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

The Toronto Transit Commission (TTC) board approved the agency’s recommended operating budget for the year, requesting a 6.5 ...

As people send in their 2024 federal tax returns, they can expect technological upgrades, customer-service improvements and more ways to file for free, according to the IRS. “These efforts are all ...

Verizon was down for customers in Michigan, leaving them without service for mobile phones and internet. Local outlets ...