AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
“They start talking about a new employee that starts tomorrow and I’m like, ‘Hello?’” Tran recounted.
A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...
The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.
Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...
Ohio and 21 other states will increase their minimum wages. One local business said every little bit will help in light of ...
11hon MSN
Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...
We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.
Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and some of these institutions ...
According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...
The Federal Trade Commission on Wednesday fined H&R Block $7 million and required the tax services company to stop advertising and customer service practices it called "unlawful" by the 2025 tax ...
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