DBS’ AI-powered digital transformation
Aug 7, 2023 · Once a laggard in customer satisfaction surveys among banks in Singapore, DBS has become the world’s best digital bank through a deliberate digital transformation journey fueled by AI.
Harvard Business School examines DBS’ AI strategy and ... - DBS …
DBS has scaled the use of AI across all parts of the bank, embedding the technology into use cases to enhance customer experience and boost employee productivity.
Singapore's biggest bank DBS to cut 4,000 roles as it embraces AI
20 hours ago · DBS currently has between 8,000 and 9,000 temporary and contract workers. The bank employs a total of around 41,000 people. Last year, Mr Gupta said DBS had been working on AI for over a decade.
AI-Powered Personalised Nudges & Investment Ideas - DBS Bank
Intelligent Banking combines predictive analytics, AI/ML and customer-centric design to convert data into hyper-personalised, intuitive yet unintrusive, insights that guide customers in performing banking and investment transactions.
An inside look at how McKinsey helped DBS become an AI …
February 10, 2025 DBS, the largest bank in Singapore, wanted to run like a tech start-up: fast, nimble, customer driven. Piyush Gupta, the CEO of DBS, sought to transform the organization by getting employees to use data analytics and AI to enhance the bank’s value to customers and sharpen its competitive edge.. Cross-functional teams comprising data scientists, AI experts, …
How DBS is industrialising AI across its business
Today, DBS is building on that data foundation to realise its vision of becoming an AI-fuelled bank. That means making AI pervasive across the business; reducing the effort and cost it...
DBS' AI Journey - Case - Faculty & Research - Harvard Business …
In 2022, DBS started experimenting with Generative AI use cases. It had to consider how best to leverage its existing capabilities and adapt its governance frameworks in deploying Gen AI to drive additional value while managing emergent risks.
DBS' AI Journey - Harvard Business Publishing Education
Aug 21, 2024 · In 2022, DBS started experimenting with Generative AI use cases. It had to consider how best to leverage its existing capabilities and adapt its governance frameworks in deploying Gen AI to drive additional value while managing emergent risks.
How DBS, Southeast Asia’s largest bank, is capturing the full value …
DBS developed an in-house AI/ML-powered career development platform called “iGrow” which provides employees with personalised career advisory services. The platform taps Natural Language Processing to build individualised profiles based on …
DBS Bank Plan to cut 10% workforce in 3 years as AI transforms ...
1 day ago · Global banking giant DBS Group expects to reduce its workforce by 10 per cent (around 4,000 employees) over the next three years, as artificial intelligence (AI) becomes deeply integrated into its operations. DBS chief executive Piyush Gupta made the announcement on Monday, highlighting AI’s transformative impact on the banking sector.